Florist Hounslow Returns, Refunds and Complaints

Our Commitment to Fresh Flower Deliveries in Hounslow

At Florist Hounslow, we take immense pride in being your trusted local florist, dedicated to delivering beautiful, fresh flowers to households and businesses across Hounslow and surrounding areas. Our commitment to quality ensures that every bouquet arrives fresh and vibrant. This page details our returns, refunds, and complaints policy, including our Fresh Flower Guarantee.

Fresh Flowers Guarantee

We guarantee that all flowers dispatched from our shop are hand-picked for freshness and quality. Our blooms are selected daily and carefully prepared to ensure they reach you in optimal condition. We promise that your flowers will stay fresh for at least 5 days from the date of delivery, provided care instructions are followed.

Flowers Damaged on Arrival

In the rare event that your flowers arrive damaged or not as described, please contact us as soon as possible on the day of delivery. To help us resolve the issue efficiently, kindly provide a clear photo of the damaged flowers or arrangement and a brief description of the problem. This allows us to promptly verify the damage and offer an appropriate resolution.

Refunds and Replacements

Your satisfaction is our priority. If you report a damaged or unsatisfactory order within our freshness window, you can choose one of the following options:

• Full Refund: We will issue a full refund to your original payment method within 3–5 business days of approving your claim.
• Free Replacement: We will arrange for a replacement bouquet or arrangement, delivered at no extra cost on the next available delivery date.

Refunds and replacements are available for orders that are reported within 5 days of the delivery date and for items that have not been moved from their original packaging or have shown signs of neglect.

Returns Policy

Due to the perishable nature of fresh flowers, returns are generally not required. Please keep the original product until we confirm the preferred resolution (refund or replacement), as we may request additional photos or clarification.

Complaints Process

We strive to make every experience positive, but if you are not entirely satisfied, our complaints process is straightforward:

1. Contact us via the contact form on our website or by visiting our shop in person.
2. Please provide your order number, the delivery date, and a short description of your concern. Supporting photos are helpful for flower-related issues.
3. Our team will review your complaint and respond within 1 working day. If further investigation is necessary, we will keep you informed at every step and aim to resolve the matter within 3 working days.
4. If you remain dissatisfied, your complaint can be escalated to our senior florist for a final review.

Trusted Local Service for Hounslow

Florist Hounslow is proud to serve the local community, offering uncompromising quality and caring support. Our team is always on hand to assist with your floral needs, ensuring each customer is delighted with their experience – whether you order for home, business, or a special occasion. Thank you for choosing your neighbourhood florist in Hounslow!